I was greeted by a receptionist who was very nice. I waited less than 10 minutes, and was escorted back to the exam room. When Dr. Saitta came in, I immediately felt like I knew him forever. He was friendly and made me feel comfortable. He walked me through everything he was doing with no discomfort at all. He said I would be getting a follow-up call within 2 weeks and I was called less than a week later. I am very pleased with Dr. Saitta and have already recommended him to a family member.